Privacy Policy

Last updated: 10 August 2026

Privacy Policy

Creative Kiwiz (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, or engage our digital marketing services, in accordance with the New Zealand Privacy Act 2020.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of personal information:

  • Contact details you provide via our contact forms or free audit requests, such as your name, company name, email address and phone number.
  • Correspondence you send to us, including any messages, enquiries or files shared via email or forms.
  • Website usage data, such as pages visited, browser and device type, and general location, collected automatically via cookies and analytics tools.
  • Account and platform access information that you provide when we manage your website, hosting, domains, social media or advertising accounts as part of our services.
How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide quotes or free audits.
  • Deliver, manage and improve the services you have engaged us for (e.g. web development, SEO, PPC, social media marketing).
  • Communicate with you about your projects, campaigns, invoices or account.
  • Maintain the security and proper functioning of our website.
  • Comply with our legal and regulatory obligations.

We do not sell or rent your personal information to third parties.

How We Share Your Information

We may share your information with:

  • Service providers we use to operate our website and deliver our services, such as our form-handling provider (Web3Forms), hosting providers, and analytics tools.
  • Third-party platforms (e.g. Google, Meta, other advertising or social media platforms) where necessary to deliver campaigns you have engaged us to run, and only to the extent required.
  • Professional advisers or authorities where required by law, or to protect our legal rights.

Any third parties we work with are required to handle your information securely and only for the purposes we authorise.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can disable cookies through your browser settings; however, some parts of our website may not function as intended if you do so.

Data Security

We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, disclosure or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law, including tax and accounting obligations.

Your Rights

Under the Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of any information that is inaccurate or out of date.
  • Ask us to delete your personal information, where reasonably practicable and subject to our legal obligations.
  • Withdraw consent for us to use your information for marketing purposes at any time.

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.

Complaints

If you believe we have breached the Privacy Act 2020 or have concerns about how we handle your personal information, please contact us first so we can address it. If you remain unsatisfied, you may lodge a complaint with the Office of the Privacy Commissioner at privacy.org.nz.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@creativekiwiz.co.nz.